To help you focus in on your area of concern,
we have organized our FAQ page.
You should check with the local laws of the area in which you
live before playing poker online. ThePokerClub.com does not accept
bets from residents in Canada and Costa Rica.
do I download the ThePokerClub.com card room software?
You have two options:
Run this program from it's current location
Save this program to disk
You can save the setup file to disk if you
like. Just remember what folder you saved the file to. Once
the download is complete, run this file and the installation
will commence. Follow the prompts through the installation
process. When complete, you will have a ThePokerClub.com icon on
your desktop. Click that icon to open the ThePokerClub.com Lobby
Please note that these web pages and those of
our affiliates, are the only ones we support for download. Software
obtained anywhere else unless explicitly mentioned here may
be faulty and we don't assume responsibility for the use of
misuse of it.
are the minimum system requirements to play?
Windows 95/98/ME/2000 (Not recommended for
NT4.0 or earlier)
Download Size: Approx. 5 Megabytes (30 minutes
on a 56k modem)
Pentium 120 computer with 16 MB RAM
Sound card recommended but not required
have the software installed. Now, how do I sign up so I can
Open the ThePokerClub.com Lobby window and on the tool bar across the
top of this window, click 'Account' and select 'Create a new
account'. A new window will open that allows you to enter in
your information to register. It is important that you are careful
when choosing your username, as it cannot be changed. All information
must be accurate as it is used when processing real money transactions.
The information you provide here must exactly match the credit
card information your bank requires; this will eliminate problems
later down the road when making your deposits with us.
Once you have filled out this form, click 'Create My Account'.
If the information you provided is not adequate, you will be
brought back to the Account Creation page. There will be a message
directing you to the necessary changes.
Once accepted, another page will open telling you that your
account has been created. A welcome E-mail will be sent to the
E-mail address you provided. A verification code will be included
in this E-mail that is necessary to activate your user account.
my user account?
The software, with the purpose of ensuring that the E-mail address
you provided is accurate, generates the verification link code
automatically. Once you receive this code by E-mail, click the
link contained in this E-mail. You will receive a confirmation
page announcing the acceptance of the code and you are ready
If the code received does not allow you to 'click' it, simply
copy the complete link code into your Internet browser and hit
'Enter'. This will perform the same function as mentioned above
and a conformation page announcing the acceptance of this code
will be displayed.
do I get chips to play?
your account is created, you are automatically credited with
$5000 play money. Should you run low of play money, go to the
cashier through the Lobby and request that more money be credited
to your account.
If you would like to play at a table for real money, information
on the processing deposits and withdrawals to your account at
ThePokerClub.com can be found on the
Real Money page.
is the Minimum Buy-in?
The minimum is based on 10 times the small bet limit. An example;
to sit at a $5/$10 table, the minimum buy-in would be $50.00.
$0.50/1.00 tables do not have a minimum buy-in.
do I see what games and tables are available for me to play
When the game lobby opens, you will see the table list for Texas
Hold'em. Currently we also offer Omaha, Omaha Hi-Lo, 7card Stud,
5card Stud and 1-on-1 tables. To see these table lists, simply
click on the top of the menu and a drop down menu will appear.
Select the desired game type and that table list will be displayed
in the menu box.
can I locate a player that might be playing in the ThePokerClub.com
room at one of the tables?
In the bottom right hand corner of the Lobby window, a search
feature exists. Enter the username of the player you are trying
to locate, and you will be taken to the table in which that
player is playing. If the player is currently not in the room,
you will be informed of their absence.
does the wait list work?
If the table you want to play at is full, you can join the wait
list from the lobby or from the table itself. You will be added
to the list and automatically notified in order when a seat
does the wait list work when a table is empty?
If no players are available to play a selected game, select
the minimum number of players you wish to play against. When
a game with enough players is established, you will automatically
do I open a table from the Lobby?
Highlight the table that you wish to open, either by single
clicking on the table within the list or by using the up and
down arrow keys on your keyboard. Once the table you wish to
open is highlighted, double click the highlighted area or click
the 'Start' button below the table menu. The table window will
I sit down at an empty table?
Why not? It seems to be that once somebody sits at an empty
table, others soon follow. You probably wont have much of a
wait to start playing.
I view hand histories?
A unique number is given to each hand played and is used to
review the events when a player is questioning a specific hand.
Hand histories can be viewed by right clicking on the table
and selecting the "Previous Game Hand History" option. From
the page that opens, enter in the game number and click 'Look
up'. You can only view a history for hands that you participated
If you missed the hand number of the game in question, make
note of the hand currently being played and you can work back
from there within the Hand History page. If you feel that there
is a legitimate error in the hand being questioned, forward
all information to support@ThePokerClub.com
I change my account information?
Once you have created your account, changes to the information
you provided can only be change by an administrator. Send an
E-mail to support@ThePokerClub.com.
Include your username along with the information that needs
to be changed.
would like to change my username.
Generally we do not allow for usernames to be changed. If you
have miss-spelled your username or have another reason for wanting
it switched, send a request to support@ThePokerClub.com.
Your request will be reviewed.
does Avg Pot and Plrs/Flop mean in the table?
Avg Pot represents the rolling 30-hand average pot. Plrs/Flop
is shown as a percentage representing the average number of
players that are in the hand for the Flop.
do I chat with the other players?
To chat with the other players, simply type what you would like
to say in the box in the bottom left corner of the table window.
You will see the text being entered and have the ability to
edit before you commit the text to be read by others at the
table. When you would like to submit the text to be viewed,
simply hit the 'enter' key and your text will appear in the
chat box. You may chat with players at a table that you are
not sitting at.
is the meaning of the shorthand that some players use in the
As a shortcut, some players use acronyms to represent what they
would like to say.
Some other chat room symbols that come up:
the chat at the table is bothersome. Can I do anything to stop
There are different levels to what is announced. Select the
appropriate level of the text you wish to view.
can I be sure the game is fair?
Yes, the game is fair. As with any game there will be times
when you win and times when you lose. Sometimes these will extend
into streaks. All information that is offered on these pages
is put here to inform players of how the room operates and what
measures are taken to ensure the integrity of the games that
are played at ThePokerClub.com. Should you, at any time have a question
or concern on a topic that is covered here or on any topic with
regards to the operation of the poker card room, you can contact
the administrative staff at support@ThePokerClub.com.
kind of shuffling routine do you use?
Great measures have been taken to ensure that
cards dealt are completely random. The shuffling algorithms
along with the random number generator have been designed to
create an unpredictable shuffle.
In addition, your down cards are only ever known by you as the
game is being played. The game server ‘deals’ them to your computer
alone, making it impossible for any other player to know your
cards as a hand is played.
have followed the instructions for creating an account but have
not yet received my E-mail verification code, what should I
Occasionally, our mail bot gets clogged and prevents the outgoing
mail from departing on a timely basis. Please send us an E-mail
indicating you have registered but have not received your verification
code and we will forward information on how to fix the problem
immediately. NOTE: If you can't communicate with us via E-mail,
you can always call toll free, within the US, at 1-877-817-PKER
happens if I get disconnected in the middle of a game?
It is important to understand how the software deals with disconnects
in the middle of a hand that you are involved in. Your hand
is protected as per an All In situation unless you do something
to fold your hand. Please note that to prevent this feature
from being abused, there is a limit of All Ins over a 24 hour
period and is set by the administrators. The All In counter
is reset each day at 12:00am EST. Folding of a hand will occur
as a result of one of the following:
1. You leave the card room in the middle of a hand.
2. You exit the game using the close box (i.e. clicking the
X in top right hand corner of the screen).
3. You click the fold button, accidentally OR intentionally.
4. You are disconnected from the game and re-enter the table
before that hand has completed.
5. You fail to act on your hand within 20 seconds, e.g. you
happens when a hand is restarted?
Occasionally a hand will appear to start, as indicated by the
shuffle of the cards and the prompt for the posting of the blinds,
followed by a pause and the Dealer text indicating that the
"Hand Will Start Over". Player accounts will be unaffected
by incomplete hands as only completed hands are posted to their
accounts. This means that any blinds posted and bets made in
an incomplete hand are not taken from the players true account
is the rake?
Money is removed from each pot to pay the house. Our variable
rake structure is 5% of the pot size, max. $3.00, and can be
can I see what the game actually looks like before I commit
Just download and install our software and register a Player's
account. No credit information is needed at this point. You
will then be able to log in and watch the action or play at
a 'play money' table. If you have questions, go ahead and utilize
the chat line, however, for more detailed inquiries we request
you E-mail us at support@ThePokerClub.com.
is done about collusion?
ThePokerClub.com has various methods of monitoring play
at tables. Any player who is suspected of collusion will be
monitored more closely and should the card room administrators
believe that players are playing in collusion, the players in
question will have their accounts suspended immediately and
Click here or more
information on the security of the game
enjoy the games offered at ThePokerClub.com. Are there plans to develop
and release others?
Definitely. Tournaments and other poker variations are in the
works. To keep up to date on the future changes as they are
implemented – subscribe to
keep getting disconnected or frozen. What is the problem?
Most frequently this is caused by an inconsistent Internet connection,
which is usually caused by some momentary hiccups on the Internet
highway. Information traveling between your computer and the
game servers has a long trip and travels through many computers
along the way. If one of the links in the chain goes down, your
information may be lost or (usually) rerouted through another
computer. Unfortunately, in a real time interactive game such
as ours, the delay while your information is passed back and
forth through the alternate connection can be enough to cause
our system to think you have left the game and drop the connection.
Sometimes your computer gets the message and you get an error
message about being disconnected from the game. Other times
your computer knows nothing about this and it looks like the
game has stopped.
There are several tools built into Windows to check the condition
of your Internet connection. Use the following instructions
to use them. If you have difficulties interpreting the results
send the results to support@ThePokerClub.com
along with a description of the problems you're having and we'll
tell you what they mean.
Ping basically follows a packet of information from your computer
to its destination (in this case ThePokerClub.com) and tells how long
it takes to get there. To use it go to MS-DOS prompt and type
ping 220.127.116.11 and hit the ENTER key. There is a short pause
and then you get a number of lines of text that read something
Reply from 18.104.22.168: bytes=32 time=650ms TTL=118
Each line is for one packet of data. You can ignore everything
except the time. If the time is over 900-1000 ms then your connection
is not good. You can expect a lot of lag and sometimes to be
disconnected. The time varies a bit. If one is high and the
rest are low don't worry about it. You want to check averages.
Time-outs are bad. If you get "Destination Host Unreachable"
or "Request Timed Out" in every line, then there is
a problem. It means the Internet connection between your computer
and our servers is down completely.
Tracert follows a packet to the destination through all the
computers that are in between. It gives a time to each computer.
To use it go to MS-DOS prompt and type tracert 22.214.171.124
and hit enter.
The lines of output will look like this:
1 30 ms 20 ms 20 ms 126.96.36.199
2 31 ms 25 ms 30 ms 10.0.186.49
The first line is the first computer, second line the second
computer etc. This is a bit tougher to interpret but basically
follow the first set of times in each line. The last column
is the computer address. In the first set of times you look
for big jumps in the time taken (say from 30 ms to 500 ms or
something like that). This identifies a bottleneck in the pipe
so to speak. Usually means a lot of traffic is going through,
or it's just not fast enough. If a computer is going down it
will have a * instead of a time. The * means timed out and is
not good. That means your signal has to go a different route
and will take much longer.
keep getting an error message. What should I do?
ThePokerClub.com support will need the exact error message you are
receiving and the details about what was happening when you
received it. Any and all information is helpful. Forward this
information to support@ThePokerClub.com.
have looked through your website for an answer to my question
but my question isn't covered here. Who should I contact?
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Please check out some of our other sites
With PokerGambler.com you can register to play online poker.
If you are new to ThePokerClub.com's card room you are eligible to receive a one-time $50.00 bonus to start you off. After an initial deposit of $50.00 or more is made to your new account, send an email to accounting@ThePokerClub.com with a request for your bonus.
If you need any help, or can't seem to get your software working correctly, please click here.